Scheduling an Exam
All IAHCSMM certification exams are administered by the Prometric Testing Company. Once your exam application has been received and processed by IAHCSMM you will be sent the information necessary to schedule an exam date with Prometric, either by phone or online.
When you receive your Scheduling Letter/Email verify all information for accuracy. If any changes need to be made to your name they must be done before scheduling an appointment. Your first and last name(s) as listed on your letter/email must match exactly the name presented on your identification at the testing center. Middle names/initials are not important and will not be checked. For example:
|If the Name on Your ID is:||Then it Should Appear as:|
|John A. Doe||John Doe|
|Jane B. Doe-Smith||Jane Doe-Smith|
|John C. Doe Jones||John Doe Jones|
|Jane Ann D. Doe||Jane Ann Doe|
|John E. Doe Jr||John Doe Jr|
|J. Francine Doe||J. Francine Doe|
You may schedule an appointment to take the examination at your convenience any day the testing center is open (typically at least 6 days a week) within your 90 day testing eligibility. Please be aware that no extensions will be granted, regardless of circumstance.
You must schedule an exam a minimum of 48 hours prior to your desired test time. Seating is available on a first come, first served basis, and it is strongly recommended to schedule all appointments at least 45 days earlier than your eligibility expiration. If you wait to schedule until the end of your eligibility you may face seating limitations and even run the risk of your local center not having any openings, thereby forfeiting your exam fee.
A confirmation letter can be printed or emailed from the Prometric website after you make your appointment. The confirmation letter is for your records and is not required in order to take the examination. Applicants are solely responsible for making and keeping their scheduled examination appointment date. Your exam appointment can be verified via Prometric's website or toll free number.
Rescheduling Your Appointment
An appointment can be rescheduled no later than noon EST, two (2) business days in advance of your test date. (For example: an appointment on Wednesday cannot be rescheduled after 12:00 noon EST on Monday; an appointment on Saturday, Sunday, or Monday cannot be rescheduled after 12:00 noon EST on Thursday.)
Appointments can be rescheduled online (available 24 hours a day) or by phone (available Mon-Fri, 9am to 5pm EST.) In order to reschedule an exam you will need your Prometric confirmation number. Any additional fees are paid directly to Prometric at the time of rescheduling.
Candidates who fail to show for a scheduled exam will be considered a No-Show and will forfeit their application and payment. A new application and additional exam fee must then be submitted to IAHCSMM before a new appointment can be scheduled.
Candidates who arrive later than their scheduled exam start time are subject to availability, and may not be able to take their exam. They will then be considered a No-Show and required to reapply and repay for a new testing eligibility.
Candidates who appear at the testing center without valid identification (see What to Bring to the Test Center under the Day of the Test tab above) will not be permitted to test. Likewise, candidates whose first and last names, as listed on their identification, do not match the information they registered with will not be permitted to test. If you are unable to test due to invalid identification you will then be required to reapply and pay the full fee for another examination period.
Reapplying for Examination
If for any reason you need to retake an exam you may do so by submitting a retake application (sent with your exam results) and full exam fee. For more information please see Re-Testing & Maximum Number of Exam Attempts under the Results tab above.