IAHCSMM HAS A NEW ONLINE USER PORTAL
To log in, click here. To set up your account, please click the "Forgot your password?" link and a verification code will be emailed to your primary email associated with your IAHCSMM profile. Use this code to set up your new password.
For detailed instructions on how to renew your certification(s), click here.

Shipping Information

All orders require one business day for processing. Orders will not be shipped the same day received. Next day air orders will be sent out the following business day (weekends and holidays not included). Please ensure you have a valid address listed. We cannot ship to post office boxes within the United States.

Shipping Details

Shipping Fees
Merchandise TotalUSA GroundCanadaOverseas
$0 - $15$0$5$25
$16 - $85$5$10$50
$86 - $160$15$20$100
$161 - $500$25$25$150
$501 - $1,000$50$75$250
$1,001 - $2,500$100$125$500
$2,500 +$300$350$750

Shipping Terms and Conditions

All orders are processed within 2-3 business days. Orders are not shipped on weekend or holidays. If we are experiencing a high volume of orders, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. IAHCSMM does not offer next day or expedited shipping on any orders and cannot ship to P.O. boxes within the United States. All customs or duty fees for Canadian and overseas orders are the responsibility of the purchaser and are not included with merchandise shipping charges. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. IAHCSMM is not liable for any products damaged or lost during shipping, and all inquiries for damaged or lost products will be referred to the shipment carrier to file a claim. IAHCSMM does not honor 3rd party shipping requests.

Returns and Refund Policies

If your membership status has lapsed, you will be charged non-member rates and no adjustments can be made once you have finalized your purchase. All requests for refunds or returns must be received in writing within 7 days of delivery date, agreed to be returned in the original packaging, and condition is considered new/undamaged. Any return or refund is at the discretion of IAHCSMM based on condition of products returned, time of ownership, and type of merchandise purchased/returned. All accepted returns will have a $20 restocking fee deducted from any refund due, and refunds will not be given toward shipping fees.

This commitment to advancing Sterile Processing knowledge, skill sets and professionalism is why over 37,000 members and certificants rely on IAHCSMM to keep them sharp, focused and abreast of the very latest standards, best practices and technological advancements impacting the SP profession.