IAHCSMM Business Continuity: COVID-19 (Coronavirus) FAQs  Updated 9/15/2020

The IAHCSMM team would like to update you on our plans to ensure business continuity and support our current members, certificants and community during this difficult time. Our hearts go out to those directly impacted by COVID-19. IAHCSMM’s priorities are the health and wellbeing of our employees and our ability to continue providing essential services in the midst of this pandemic.

Just as we have in previous weeks, we will closely monitor this evolving situation and make necessary adjustments as needed. As a reminder, IAHCSMM remains open and is here for you. Although all staff are not physically present in the office, all employees have the tools to continue operations from their homes. If you have questions about your account, your certification status, testing eligibility or other concerns, you may continue to reach an IAHCSMM representative by email at mailbox@iahcsmm.org or by calling 800.962.8274.  We assure you that IAHCSMM plans to continue its operations and work hard to prevent any service interruptions; however, we do ask for your patience as we navigate this new way of conducting business.  We look forward to speaking with you.  

Our continued operations include:

Certification Renewals and Provisional Certifications

We strongly encourage you to submit your renewal online for quickest processing. For further information, Click Here.

Certification Testing

Our testing provider, Prometric, is slowly resuming testing for all certification programs. For further information, Click Here.


Our warehouse has been designated an essential business and is operational during the "shelter in place." UPS will continue to pick up and deliver packages as received. If you submit your order by fax or through our Online Store, it will be processed for shipping within one business day. For further information, Click Here.

Customer Service

Please contact mailbox@iahcsmm.org for any further questions or concerns. We will do our best to process all incoming questions, concerns, and applications/renewals as quickly as possible.

Thank you for your patience as we work through this difficult time. Most importantly, we hope everyone remains safe and healthy.


Susan Adams, CAE, Executive Director
and the IAHCSMM team



International Association of
Healthcare Central Service Materiel 
Management (IAHCSMM)

55 West Wacker Drive
Suite 501
Chicago, IL 60601
Contact Us
Toll Free: 800.962.8274
Direct: 312.440.0078
Fax: 312.440.9474
Email: mailbox@iahcsmm.org