IAHCSMM Business Continuity: COVID-19 (Coronavirus) FAQs Updated 3/23/2020
The IAHCSMM team would like to update you on our plans to ensure business continuity and support our current members, certificants and community during this difficult time. Our hearts go out to those directly impacted by COVID-19. IAHCSMM’s priorities are the health and wellbeing of our employees and our ability to continue providing essential services in the midst of this pandemic.
Just as we have in previous weeks, we will closely monitor this evolving situation and make necessary adjustments as needed. As of Friday, March 20th, Illinois' Governor J.B. Pritzker issued a "shelter in place" to the state of Illinois, causing all non-essential businesses to close until April 30th. All IAHCSMM employees will be temporarily working from home. Please note: this means that we will have limited access to incoming mail.
As a reminder, IAHCSMM remains open and is here for you. Although all staff is not physically present in the office, all employees have the tools to continue operations from their home. If you have questions about your account, your certification status, testing eligibility or other concerns, you can continue to reach an IAHCSMM representative by email at firstname.lastname@example.org or by calling 800.962.8274. We assure you that IAHCSMM plans to continue its operations and work hard to prevent any service interruptions; however, we do ask for your patience as we navigate this new way of conducting business. We look forward to speaking with you.
Our continued operations include:
Due to the disruption of headquarters operations, there will be a delay in processing renewals received by mail. We strongly encourage you to submit your renewal online or by fax for quickest processing. For further information, Click Here.
Our testing provider, Prometric, has temporarily suspended testing for all certification programs. Due to these closures, IAHCSMM is currently unable to accept new certification applications. For further information, Click Here.
Our warehouse has been designated an essential business and will be operational during the "shelter in place." UPS will continue to pick up and deliver packages as received. If you submit your order by fax or through our Online Store, it will be processed for shipping within one business day. (Please Note: we are unable to access any mailed order forms due to the "shelter in place" for the state of Illinois.) For further information, Click Here.
The IAHCSMM Board of Directors made the decision to cancel the 2020 Annual Conference & Expo due to the health and wellness concerns for attendees and the community. IAHCSMM is actively considering all options for possible virtual education. For more information and to request a refund, Click Here.
Please contact email@example.com for any further questions or concerns. We will do our best to process all incoming questions, concerns, and renewals as quickly as possible.
Thank you for your patience as we work through this difficult time. Most importantly, we hope everyone remains safe and healthy.
Susan Adams, CAE, Executive Director
and the IAHCSMM team