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Prometric Testing

prometricAll IAHCSMM certification exams are administered exclusively through Prometric Testing, the global leader in technology-enabled testing and assessment services for information technology certification, academic admissions, and professional licensure and certifications. Prometric has a global network of site-based testing facilities, giving convenient access, as well as a wide selection of times and dates for testing, to test takers anywhere in the world. With more than 20 years of experience, Prometric has unrivaled reach and industry experience. Each year, Prometric delivers an average of 10 million exams for more than 400 organizations around the world. Of those more than 65 of the world's leading healthcare organizations trust Prometric to provide secure, reliable testing and assessment solutions on their behalf. The partnership between IAHCSMM and Prometric offers the only secure, daily examination process within the Central Service field.

For a list of worldwide Prometric Testing Center locations please visit www.prometric.com/iahcsmm. The testing information below, as well as additional information regarding certification and certification maintenance can be found in the IAHCSMM Certification Handbook.



Eligibility

You must register and pay for your examination with the IAHCSMM prior to scheduling your testing appointment at a Prometric Testing Center. The exam fee and application are good for one exam attempt only. A new application and additional exam fee must be submitted to IAHCSMM before another exam can be scheduled with Prometric. Exam applications can be printed from the Downloads page.

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Scheduling

When you receive your Scheduling Letter/Email verify all information for accuracy. If any changes need to be made to your name they must be done before scheduling an appointment. Your first and last name(s) as listed on your letter/email must match exactly the name presented on your identification at the testing center. Middle names/initials are not important and will not be checked. For example:

If the Name on Your ID is:

  • John A. Doe
  • Jane B. Doe-Smith
  • John C. Doe Jones
  • Jane Ann D. Doe
  • John E. Doe Jr
  • J. Francine Doe

Then it Should Appear as:

  • John Doe
  • Jane Doe-Smith
  • John Doe Jones
  • Jane Ann Doe
  • John Doe Jr
  • J. Francine Doe

You may schedule an appointment to take the examination at your convince any day the testing center is open (typically at least 6 days a week) within your 90 day testing eligibility. Please be aware that no extensions will be granted, regardless of circumstance.

You must schedule an exam a minimum of 48 hours prior to your desired test time. Seating is available on a first come, first served basis, and it is strongly recommended to schedule all appointments at least 45 days earlier than your eligibility expiration. If you wait to schedule until the end of your eligibility you may face seating limitations and even run the risk of your local center not having any openings, thereby forfeiting your exam fee.

A confirmation letter can be printed or emailed from the Prometric website after you make your appointment. The confirmation letter is for your records and is not required in order to take the examination. Applicants are solely responsible for making and keeping their scheduled examination appointment date. Your exam appointment can be verified via Prometric's website or toll free number.

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Rescheduling

An appointment can be rescheduled no later than noon EST, two (2) business days in advance of your test date. (For example: an appointment on Wednesday cannot be rescheduled after 12:00 noon EST on Monday; an appointment on Saturday, Sunday, or Monday cannot be rescheduled after 12:00 noon EST on Thursday.)

Appointments can be rescheduled online (available 24 hours a day) or by phone (available Mon-Fri, 9am to 5pm EST.) In order to reschedule an exam you will need your Prometric confirmation number. Any additional fees are paid directly to Prometric at the time of rescheduling.

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Missed Exams

Candidates who fail to show for a scheduled exam will be considered a No-Show and will forfeit their application and payment. A new application and additional exam fee must then be submitted to IAHCSMM before a new appointment can be scheduled.

Candidates who arrive later than their scheduled exam start time are subject to availability, and may not be able to take their exam. They will then be considered a No-Show and required to reapply and repay for a new testing eligibility.

Candidates who appear at the testing center without valid identification (see the What to Bring to the Test Center section below) will not be permitted to test. Likewise, candidates whose first and last names, as listed on their identification, do not match the information they registered with will not be permitted to test. If you are unable to test due to invalid identification you will then be required to reapply and pay the full fee for another examination period.

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Cancellation of Examinations Due to Bad Weather or Other Emergencies

Sometimes unforeseen circumstances, such as bad weather, electrical failure, or other emergencies, may require a test center to unexpectedly close. Should this happen, Prometric will make every effort to contact you in advance of your appointment. Prometric will try contacting you by e-mail and by telephone, so please make sure that the contact information you provide during the scheduling and registration process is accurate. You may also check for test site closures by calling Prometric.

Should your test center unexpectedly close for any reason, you will be contacted by the Prometric rescheduling department within 48-72 hours to reschedule your appointment.

If a testing center is open for testing and you choose not to appear for your appointment, your fee will be forfeited. You must then reapply for your examination and pay another full examination fee.

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What to Bring to the Test Center (Identification)

When arriving to take your exam, the Prometric representative on site will ask for one form of ID showing both your current photo and signature. Any form of ID presented must be current and non-expired, and exactly match the first and last name(s) provided on your application and appearing on your scheduling letter. Any typos/misspellings or change of name(s) due to marriage, divorce, or other reasons must be made with IAHCSMM prior to scheduling an exam.

Make sure to bring at least one form of identification from the following List of Acceptable Identification (all of which must have both a current photo and signature):

  • Non-expired Driver's License
  • Non-expired State/Federal Government ID Card
  • Non-expired Passport
  • Non-expired Employee ID Card
  • Non-expired Military ID card
  • Non-expired Student ID card

All other forms of identification (credit cards, check cashing cards, voter registration cards, social security cards, etc.) are not valid, and if presented will not be accepted. Likewise, the above acceptable identifications will not be accepted if they are expired or do not contain your photo, signature and matching name.

Failure to have the necessary identification on site for scheduled appointments, or if the photo identification shown does not match exactly to the records submitted from your original application (or updates made before an exam was scheduled), will prohibit you from sitting for the exam, forfeiting the application and fees. The application process will then have to be repeated for further certification attempts including the submission of another full exam fee.

Please remember, failure to schedule and take an exam within the allotted 90 day window, missing or arriving late for an appointment, or presenting ID that is unacceptable, expired, or does not match your registered name, will all prohibit you from testing and effectively end your exam eligibility period. Your exam fee will be forfeited and the application process must be repeated.

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Personal & Prohibited Items

Wear comfortable, layered clothing as test center temperatures may vary. Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker. If you are noise sensitive, earplugs or noise-blocking headphones may be available at the testing center (ask the test administrator for a pair.)

No personal belongings are allowed into the testing lab. A private locker will be provided for you in which to store your personal effects including, but not limited to: outerwear, hats, food, drinks, purses, wallets, briefcases, notebooks, pagers, cell phones, keys, coins, recording devices, and photographic equipment. You are not permitted to bring anything but your ID and locker key into the testing lab. Calculators will not be necessary, but writing material will be provided to you for any notes you wish to make while testing. All writing material is collected at the end of your exam and may not be removed from the testing center.

While you are welcome to take as many breaks as you wish while testing, the clock will keep running on your exam and you cannot access any cell phones, notes, or study materials, nor leave the testing facility.

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Taking the Test

You must arrive for your test a minimum of 30 minutes prior to your scheduled start time. Candidates who arrive later than their scheduled exam start time, for any reason, are subject to availability and may not be able to take the exam, resulting in a No-Show, thereby forfeiting the exam fee. If someone else is transporting you to the testing center please be aware that persons not scheduled to take a test are not permitted to wait in the test center.

You will be given a list of test center rules and regulations and be asked to check all personal belongings in a private locker (see Personal & Prohibited Items above.) You must keep your ID and locker key with you at all times, and nothing else. If you need access to an item stored in your locker during a break, such as food or medicine, you must inform the test proctor before you retrieve the item. You are not allowed to access any prohibited items, such as cell phones, notes, or study materials.

Prior to every entry to the testing lab you will be scanned with a metal detector wand and asked to empty and turn your pockets inside out to confirm that you have no prohibited items. If you refuse, you cannot test. You will be continuously monitored by video, physical walk-throughs, and the observation window during your test. All testing sessions are video and audio recorded.

You may take unscheduled breaks at any time during your exam, but the test clock will continue to run. Repeated or lengthy departures from the test room will be reported by the test center administrator.

Once seated in the testing lab the computer will have a screen asking you to verify that you are the person whose name is listed. Click "Yes" to launch the test, unless you are not the person whose name appears. Clicking "No" will end the exam.

A 15 minute tutorial describing how to take the computer based exam precedes the test and is also available here.

Prometric Exam Tutorial

Time spent reviewing the tutorial does not affect the allotted time for the actual examination. When finished with the tutorial click "End" to launch your exam.

All questions are multiple choice and can be marked for review and returned to later. You can move forward and backward through the exam using the "Previous" and "Next" buttons. You can select a question to return to later with the "Mark" button and see a full list of questions by pressing "Review". When you are completely finished you can conclude the exam by pressing "End" from the review page. Once you have ended the exam it cannot be re-launched, so please be sure you are finished before doing so.

A brief, optional survey follows the exam after which you will receive a pass/fail notification (both on screen and from the test administrator.)

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Cheating & Misconduct

If a Prometric test proctor suspects or determines that you have engaged in inappropriate conduct during the examination (such as, but not limited to, giving or obtaining unauthorized information or aid; accessing cell phones, notes, or study materials; unauthorized exiting of the testing facility; attempting to test for someone else; removing or attempting to remove note paper from the testing center; abusive or inappropriate behavior towards a test center employee or fellow test taker; etc) your examination session can be terminated and you will be unable to complete your examination. Any and all suspicious behavior will be reported to IAHCSMM and reviewed by the Certification Council.

Candidates are expressly prohibited from recording, copying, reproducing, disclosing, publishing, or transmitting any IAHCSMM examination, in whole or in part, in any form or by any means, verbal or written, electronic or mechanical, for any purpose. Anyone caught or suspected of violating these guidelines will be reported to IAHCSMM and reviewed by the Certification Council.

The IAHCSMM Certification Council will review all such instances of misconduct, cheating, or alleged cheating. As described in the disciplinary policy, the Certification Council will determine the appropriate recourse, up to and including the invalidation of the results of your examination, the revocation of any certifications which have been granted, and/or your temporary or permanent disqualification from future testing with IAHCSMM.

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Examination Results

Upon completion of your exam you will be notified at the test center whether or not you have passed your test. Upon passing your exam a certification package, containing your new certification documents will be mailed to you within two weeks. If you do not pass your exam then your score report, along with information on retaking the exam, will be mailed to you within a week. For security purposes test scores cannot be given by email or phone.

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